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‎08-24-2020 11:48 AM

HP Recommended
Product: hp 27-a003la
Operating System: Microsoft Windows 10 (64-bit)

My touch screen stopped working.  After doing some research it seems to be missing the driver.  I tried installing the driver from HP's web page and got this answer.

This touch panel IC firmware update is for ILITEK only. We identified your touch panel IC is not ILITEK. Please ignore this irmware update program and exit this program. 

So I do not know what to do?

Thanks for your help

4 REPLIES 4

‎08-27-2020 06:41 AM

HP Recommended

@denpal

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎08-28-2020 03:03 PM

HP Recommended

I already did this but it still not loading the driver to enable the touchscreen. 😞

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‎08-28-2020 03:04 PM

HP Recommended

btw, mine is an AIO 27, not a laptop

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‎08-29-2020 11:31 AM

HP Recommended

@denpal

 

At this point i suggest you perform a Reset

 

Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted

KrazyToad
I Am An HP Employee

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