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01-09-2023 07:47 AM
When I tried to put a virtual background on zoom, my webcam stopped working. The device manager says it has the most up-to-date driver and that it is working properly. However, in any app I use, the camera shows a blank screen despite it being on. I have already tried uninstalling and reinstalling drivers but nothing seems to work. For a moment in the camera app, it did show a display but it was glitching and tearing until it eventually went back to a blank screen.
01-16-2023 05:06 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing Web Camera issues with your HP ENVY X360 15 Convertible PC 15-Eu1000 (4V9Q2AV).
Please follow the steps from this document. (Click on the word document to open the web page).
I hope this helps.
Have a good day.
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