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HP Recommended
HP ENVY x360 15 Convertible PC 15-eu1000 (4V9Q2AV)
Microsoft Windows 11

When I tried to put a virtual background on zoom, my webcam stopped working. The device manager says it has the most up-to-date driver and that it is working properly. However, in any app I use, the camera shows a blank screen despite it being on. I have already tried uninstalling and reinstalling drivers but nothing seems to work. For a moment in the camera app, it did show a display but it was glitching and tearing until it eventually went back to a blank screen.

1 REPLY 1
HP Recommended

Hi @ferfer18,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing Web Camera issues with your HP ENVY X360 15 Convertible PC 15-Eu1000 (4V9Q2AV).

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.