NVIDIA Quadro P2000 not working anymore

[martin12341]

Hello,

i have a NVIDIA Quadro p2000 GPU, which is labeled by HP.

It was working for one month in my SuperMicro Homeserver, when it suddenly stopped to work. 

Now HP is not able, to open an RMA case for the GPU, because they need the serial-number of the workstation. But, because i bought it separately on ebay, I don't have any serial number of a workstation.

I only have the serial number of the graphic card, HP Assy No., HP Spare No.

And even NVIDIA is able to find the GPU by the given serial number and give detailled information about it.

Can anyone here open an RMA case for it?

Brgds

[praveen196]

@martin12341 Welcome to HP Community!

I understand that the NVIDIA Quadro P2000 not working.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[martin12341]

Hey Praveen,

thanks for answering so fast!

I already contacted your phone support, but all the time they want to know the serial number of the workstation (which i obviously don't have, i only have the serial number of the graphic card). 
Could you find out anything about the graphic card or open a RMA with the serial number of the graphic card?

Brgds and thanks in advance
Martin

[praveen196]

@martin12341

I understand your concerns.

Please provide a picture of the product.

Have a nice day!!

[martin12341]

Hey Praveen,

alright, attached you find the pictures, i hope you can get all necessary information from the pictures.

Brgds
Martin

[praveen196]

@martin12341 

Thank you for the update.

We do not have the option to create RMA. I would suggest you contact our support using the desktop serial number and product number. They will help you.

Have a nice day!!