New All-in-One PC will not boot if I have a second monitor connected

[TMP2022]

I have a new HP All-in-One PC.  If I have a second monitor attached via the HDMI, the PC will not boot.  I need to disconnect the second monitor and reboot.  One the PC is booted, I can attach the second HP monitor and it works fine.  However, I do not want to have to disconnect the second monitor every time I reboot.  I've never had this issue with any other PC or laptop.

[Anand_Andy]

Hi @TMP2022,

Welcome to the HP Support Community

I understand you are facing a boot issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card  drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

 Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them

If the issue persists, then please follow the steps mentioned on this document: HP PCs - The computer does not boot or start

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TMP2022 · Accepted solution]

I tried all those and nothing worked.  I was able to solve the issue by purchasing a HDMI-to-VGA cable.  Now the computer boots normally with both screens.