New monitor has in-built webcam but does not register on any devices.

[jm-Imp]

I recently bought a monitor - HP Series 5 Pro 534pm - which has an inbuilt webcam but the camera is not registering when attached to various computers/laptops.  I have updated everything I can and still no luck. 

[Asfiya03]

@jm-Imp.

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing issues with the built-in webcam on your HP Series 5 Pro 534pm monitor. To assist you in resolving this problem, please follow these troubleshooting steps:

Verify Connections:

• Ensure that the monitor is connected to your computer using a USB cable in addition to the display cable (HDMI or DisplayPort). The USB connection is necessary for the webcam and other integrated peripherals to function correctly.

Check Device Manager:

• Press Win + X and select "Device Manager."
• Expand the "Cameras" or "Imaging devices" section to see if the webcam is listed.
• If the webcam appears with a yellow exclamation mark, right-click it and select "Update driver."

Enable Camera in Device Manager:

• In Device Manager, if the camera is disabled, right-click on it and select "Enable device."
• If it's already enabled, try disabling and then re-enabling it.

Update Camera Drivers:

• Visit the HP Support page and enter your monitor's model number to find the latest drivers.
• Download and install any available webcam drivers.

Check BIOS Settings:

• Restart your computer and enter the BIOS/UEFI settings by pressing F10 (the key might vary).
• Navigate to the "Advanced" or "Built-in Device Options" section.
• Ensure that the webcam is enabled.
• Save changes and exit the BIOS.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select "Camera" and run the troubleshooter.

Test in Different Applications:

• Try using the webcam in various applications (e.g., Zoom, Skype, or the Windows Camera app) to determine if the issue is application-specific.

Check Privacy Settings:

• Navigate to Settings > Privacy > Camera.
• Ensure that the toggle for "Allow apps to access your camera" is turned on.
• Verify that the specific applications you intend to use have permission to access the camera.

Disconnect Other USB Devices:

• Unplug all USB devices attached to the monitor.
• Restart your computer and check if the webcam functions. Some USB devices can conflict with the webcam.

Reset the Monitor:

• Refer to the monitor's user manual for instructions on performing a factory reset. This can resolve settings-related issues.

Update Monitor Firmware:

• Check the HP Support page for any firmware updates for your monitor model.
• Follow the provided instructions to update the firmware.

Test on Another Computer:

• Connect the monitor to a different computer to determine if the issue is specific to your current setup.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

[Asfiya03]

@jm-Imp.

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing issues with the built-in webcam on your HP Series 5 Pro 534pm monitor. To assist you in resolving this problem, please follow these troubleshooting steps:

Verify Connections:

• Ensure that the monitor is connected to your computer using a USB cable in addition to the display cable (HDMI or DisplayPort). The USB connection is necessary for the webcam and other integrated peripherals to function correctly.

Check Device Manager:

• Press Win + X and select "Device Manager."
• Expand the "Cameras" or "Imaging devices" section to see if the webcam is listed.
• If the webcam appears with a yellow exclamation mark, right-click it and select "Update driver."

Enable Camera in Device Manager:

• In Device Manager, if the camera is disabled, right-click on it and select "Enable device."
• If it's already enabled, try disabling and then re-enabling it.

Update Camera Drivers:

• Visit the HP Support page and enter your monitor's model number to find the latest drivers.
• Download and install any available webcam drivers.

Check BIOS Settings:

• Restart your computer and enter the BIOS/UEFI settings by pressing F10 (the key might vary).
• Navigate to the "Advanced" or "Built-in Device Options" section.
• Ensure that the webcam is enabled.
• Save changes and exit the BIOS.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select "Camera" and run the troubleshooter.

Test in Different Applications:

• Try using the webcam in various applications (e.g., Zoom, Skype, or the Windows Camera app) to determine if the issue is application-specific.

Check Privacy Settings:

• Navigate to Settings > Privacy > Camera.
• Ensure that the toggle for "Allow apps to access your camera" is turned on.
• Verify that the specific applications you intend to use have permission to access the camera.

Disconnect Other USB Devices:

• Unplug all USB devices attached to the monitor.
• Restart your computer and check if the webcam functions. Some USB devices can conflict with the webcam.

Reset the Monitor:

• Refer to the monitor's user manual for instructions on performing a factory reset. This can resolve settings-related issues.

Update Monitor Firmware:

• Check the HP Support page for any firmware updates for your monitor model.
• Follow the provided instructions to update the firmware.

Test on Another Computer:

• Connect the monitor to a different computer to determine if the issue is specific to your current setup.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support