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‎04-02-2020 08:01 AM

HP Recommended
Product: HP 19 All in One PC 19-2113W
Operating System: Microsoft Windows 8.1 (64-bit)

I have an HP 19 All in One PC that was bought in 2014. We have another desktop that works great. We are cleaning out and I found this one, plugged it in, turned it on, and that's as far as I can go. I have a mouse that came with pc but no keyboard so cannot log in to the computer. I want to get my information off this old one and get rid of it. Any suggestions? Please help if you can.

1 REPLY 1

‎04-02-2020 10:48 AM

HP Recommended

Hello
sorry but i don't quite understand
you have two computers, so you have a keyboard at least?
"I have an HP 19 All in One PC that was bought in 2014."
this one doesn’t have a keyboard, right?
"We have another desktop that works great."
so this one has a keyboard, right?

 

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