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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Video, Display and Touch
- No signal to monitor and keyboard not turning on.

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01-14-2019 11:40 PM
After I shut my computer off, when I turned it back on it wouldnt give a signal to the monitor and only the mouse would turn on, not the keyboard. The pc would shut off after a few minutes when I turned it on. I had to wait hours and try again and eventually it would all work again. This happend twice I think. But the 3rd time i couldnt get it to work. I unplugged the power and held down the power button, took out the ram and put it back in. All cables I can see inside the PC seem to be in correctly. And when I tried turning it back on after doing those things the computer stayed on but still no signal to the monitor and the keyboard isnt working. I can't figure out what the keyboard and monitor have in common and why its just them not working. I tried switching which usbs the mouse and keyboard are plugged into but still only the mouse works. I know the USB port is giving power to both the mouse and keyboard, and I know that the keyboard isnt broken. What is happening!?!?! Please help me. Thank you.
01-16-2019 02:43 PM
Welcome to the HP Support Community!
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Are you getting any display or an error on the computer?
- Have you made any software or hardware changes on the computer?
While you respond to that, I recommend follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/c03513214
Let me know how it goes. Awaiting your reply!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
01-17-2019 04:59 PM
It is great to have you back and your patience is greatly appreciated.
Thank you for the information.
I recommend follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/c03513214
Let me know how it goes. Awaiting your reply!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee