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‎01-10-2019 09:05 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (32-bit)

I just completed a Windows update, I think Windows 10, and now I am not getting input info to the monitor. I have 2 monitors (the one we use all the time isa HP flat screen and the extra is a Dell). The HP worked fine before the update. I need help. I would do a driver update or system restore but I can't even,see the boot up screen. I have made sure my graphics card (and update from August for gaming) is intact and I can hear the fan connected to the card running. There are no lose wires inside the unit. 

3 REPLIES 3

‎01-11-2019 01:04 PM

HP Recommended

@Ugh3,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need assistance with the display not working after the recent update on your HP PC. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the product? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

What type of connection are you using? Is it using VGA/HDMI/DVI

Have you tried to connect just one monitor and check if that works.

Have you tried to follow any article from HP? If you haven't tried it yet, please go through this article.

 

Could you please respond to this post with the details of the product so that I can provide you with an accurate steps which should help you resolve this issue. 

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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‎01-11-2019 03:44 PM

HP Recommended

I have a similar problem.

Hp probook 450 g2 laptop and hp l2311c monitor
After updating the system to Win10, the monitor stopped working.

 

What can you do about it?

Was this reply helpful? Yes No

‎01-11-2019 03:45 PM

HP Recommended

I have a similar problem.

Hp probook 450 g2 laptop and hp l2311c monitor
After updating the system to Win10, the monitor stopped working.

 

What can you do about it?

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Was this reply helpful? Yes No
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