Omen 27 stuck in factory mode and unable to overclock to 165hz

[StandardModel]

my monitor started not going to sleep by instead showing different colors when there is no diplay signal

i also noticed its not saving some settings in the menu, such as the overclocking option.

[Echo_Lake]

@StandardModel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are printer is stuck on factory mode, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

[StandardModel]

This is an issue with the OMEN HP 27 monitor.

[Echo_Lake]

@StandardModel

Thank you for posting back. 

Let's reset your monitor to factory settings. This can usually be done by opening your monitor's OSD menu and selecting "Reset all Settings." Or, unplug your monitor from your computer and hold the power button for 30 - 60 seconds. This should also reset your screen.

Keep me posted for further assistance.

[StandardModel]

Hello, thanks for the help.

Unfortunately, this did not work.  I also tried the official software. 

[Echo_Lake]

@StandardModel

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.