Omen 27k G-Sync compatibility

[eda07]

Hello,

I just got my Omen 27k display, it is a great display and in theory all works fine. However nvidia control center is showing the attached display is not g-sync compatible, although it should be. All BIOS and drivers are up to date. Anyone having the same error?

Best regards

Christian

[A_Gayathri]

Hi @eda07 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's great to hear that you're enjoying your Omen 27k display! Regarding the G-Sync compatibility issue, this is a common concern that can often be resolved with a few troubleshooting steps. 

Here are some things you can try:

• 
  Check DisplayPort Version: Ensure that your Omen 27k is connected to your NVIDIA GPU using a DisplayPort 1.2 or higher cable. HDMI connections might not support G-Sync on some monitors, so using a DisplayPort cable is recommended for full G-Sync functionality.
• Enable G-Sync in NVIDIA Control Panel: Sometimes, G-Sync is not enabled by default. Open the NVIDIA Control Panel, go to "Display" > "Set up G-SYNC," and ensure that both "Enable G-SYNC, G-SYNC Compatible" and "Enable settings for the selected display model" are checked.
• Check Monitor Settings: Some monitors require G-Sync or FreeSync to be enabled in the monitor's on-screen display (OSD) menu. Check your Omen 27k's OSD settings and ensure that any adaptive sync or FreeSync options are enabled.
• Update Monitor Firmware: Even though you've updated all BIOS and drivers, there might also be a firmware update available for your monitor. Check the HP support website for any firmware updates for your Omen 27k.  Update the firmware on an HP printer
• Reinstall NVIDIA Drivers: Sometimes, reinstalling your NVIDIA drivers can help. Use the "Clean Installation" option during the installation process to reset all display settings.
• Try Different Ports: If your monitor has multiple DisplayPort inputs, try switching to a different one. Similarly, if your GPU has multiple outputs, try using another DisplayPort output.
• Use a Certified G-Sync Compatible Monitor Cable: Ensure that the DisplayPort cable you're using is a high-quality, certified one. Low-quality or damaged cables can cause compatibility issues.
• Test on Another Computer: If possible, test the monitor with another NVIDIA GPU-equipped computer to see if the issue persists. This can help determine if the problem is with the monitor or the computer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[eda07]

Hi,

thanks for your detailed reply. In fact gsync works but although hp advertises it is gsync compatible the driver says it is a non compatible monitor. All driver and Firmware are updated or up to date, using the display port cable from the box.

Regards 

Christian 

[A_Gayathri]

Hi @eda07 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

.

[CPN3]

Hello, having same issue, was this ever resolved. PS, tried all the troubleshooting 

[eda07]

No, it was not resolved. I still have that problem. But as gsync itself works fine, I don't mind that it shows, it is not compatible. Apart from that it is a great display at a very good price.