Omen 32x Display Bug

[Bartek02]

Hello,

I have a problem with my new Omen 32x Smart Monitor. The OSD and the entire Google TV interface (including all apps) look fine after restarting the monitor or turning it on after a full shutdown, but when it is in a standby mode for a while and gets woken up from it, everything suddenly looks blurry and not sharp like it is being displayed in a different, lower resolution than 4K. The problem persists until another restart. This applies only to the OSD and Google TV - image from external sources is always displayed correctly. I tried restoring the default settings but to no avail. I assume this is a software bug that can only be resolved with an update, but maybe there is a different solution to this. Unfortunately I am not able to take a photo of this issue that would show it accurately. 

Thank you in advance for your help. 

[Kuroi_Kenshi]

Hi @Bartek02,

Welcome to the HP Support Community!

Thanks for reaching out!

I get how upsetting the situation might be. Here’s what you can do for now:

Restart the monitor after waking from standby, this restores sharpness temporarily.

Stay on current firmware and keep checking HP’s drivers page for updates, since this looks like a software bug.

Based on your description, the issue seems to be a firmware/software bug rather than a hardware fault, since external sources always display correctly. There isn’t a manual setting that resolves this permanently. For now, continue using the restart workaround

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[Bartek02]

Hi, 

may I assume that the issue has been passed to the department responsible for software updates and that it will be fixed in the nearest future? 

Thank you in advance for your reply. 

[Deep_World]

Hi @Bartek02,
 

Thanks for your response.  I completely understand your concern. At this time, While I cannot provide an exact timeline for resolution, please rest assured that our engineers will work toward a fix in an upcoming update.

We recommend keeping your device updated regularly so you’ll receive the improvements as soon as they’re released.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

we wish you an amazing day ahead! 

 Regards,

Deep_World