Omen monitor, I can only use 120hz because 144hz frame skips very badly.

[Tetrahydro]

I own an omen 144hz monitor that I've been using on my pc for a long time at 144hz with no problems and it's 100% smooth with no skipping. I recently bought an hp omen gaming desktop and if I set the monitor to 144hz I get extreme skipping. If I set the display to 120hz I have no problems and it's smooth. I would like to game at 144hz like I was and not be restricted by a hardware problem. I've done multiple frame skipping tests to confirm my problem exists. I had to return a pc a few days ago because of this same problem. I know what your troubleshooting will say and I'm not about to reinstall anything because it's not a windows problem (was just using windows 10 on a different pc same monitor and display cable and it doesn't have the problem.) I could try replacing the display cable but the same cable works flawlessly at 144hz on a different pc. This problem has happened 2 times with brand new pcs. The drivers can also be ruled out as I just used the same monitor on my old pc and I don't have this problem, same drivers. So what else could it be besides Nvidia which i know hp doesn't speak for. I'm just concerned that my BRAND NEW HP OMEN PC AND OMEN MONITOR DOESN'T WORK AT 144HZ.

[The_Fossette]

@Tetrahydro,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance with the refresh rate of the monitor while playing games. I will be really glad to assist you here.

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you correctly, I would require more information regarding this:

• What is the product number of your monitor?
• Did you update the graphics drivers for your computer and check again?

For now, try these steps:

• Please check the product specs for the Monitor: http://hp.care/2xE9bec

NOTE: the specification listed are for Omen monitor 27inch.

Scan range

• Horizontal:
• 34k-222kHz (DP) Overclock off
• 34k-240kHz (DP) Overclock on
• 30k-140kHz (HDMI)

Vertical:

• 30-144Hz (DP) Overclock off
• 30-165Hz (DP) Overclock on
• 24-60Hz (HDMI)
• It states that the feature is supported with overclock on.

• To do this check the user guide: http://hp.care/2xEKf6w and refer to pages 17-21 on how it is done with the specifications chart listed as well.
• Then check if the issue is corrected.
• If it is not, then try the monitor on a different computer with a better High-end graphics card if that is possible.
• If the issue continues, then update the graphics drivers on the computer and check again.
• This should fix the issue for you. If it does not then it is a limitation of the NVidia graphics card.
• Hope this answers your question.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead.