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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Video, Display and Touch
- Optical drive, BD-RE BU20N, does not recognize disc.
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03-01-2019 10:09 AM
My optical drive that came with my computr does not recognize any disc that is inserted. Instead it opens the drive and provides a pop-up that indicates that no disc is present. I have an external drive that works so I am assuming tht the software is good. When I go to Device Manager the drive is shown. I uninstalled the drive and then restared the computer with the same results as before. Is there any way to check the drive to make a correction? Thanks for any help.
03-02-2019 11:59 AM
Thank you for joining the HP Support Community
To provide you with an accurate solution, I'll need a few more details:
Could you please help me with the operating system of the computer?
However, follow this document: https://support.hp.com/in-en/document/c03280768 for CD/DVD Drive Cannot Read Discs.
Keep me posted.
Have a great day!
Cheers:)
Raj1788
I am an HP Employee