Order Cancelled without Notification but my Credit Card was Charged (HP 27fh)

[ccoombs01]

Hello,

I ordered an HP 27 fh earlier today. My Credit Card was immediately charged and now the order is cancelled (presumably the item is out of stock). 

When will my Credit Card be reimbursed?

This is unacceptable business practice, both Newegg and Amazon charge only when the product ships. I am expecting immediate return of the charge to my card and I did not get an email or any notification of the cancellation. This is a joke given HP is a Technology vendor.

Thank you

[itsmyname]

@ccoombs01 -- welcome to this peer-to-peer discussion forum, where volunteer contributors try to help with technical issues. Since you seem to have a billing question, I recommend that you directly contact HP Support, by the "Contact an HP Agent for support", on the page:  http://Support.HP.com

[Dilip_18]

@ccoombs01,

Welcome to the HP Support Community! I'd like to help!

I sincerely apologize for the Inconvenience. Going forward, we are going to take steps to ensure that this situation does not happen again. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all billing options.

Please reach out to the HP Technical Support team in your region regarding the billing.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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Have a great day!