Palm rejection not working

[mynameisnur]

hi,

My palm rejection seems to not working eventhough I have already set "right hand" to write with and enable "ignore touch i put when using my pen". Please help me 

[MKazi]

@mynameisnur

Welcome to HP Support Forums. 🙂

MKazi is at your service. 

I understand that you have an HP Pavilion x360 series laptop and the palm rejection is not working even though it is already set "right hand" to write with and enable "ignore touch i put when using my pen". Not to worry, I'll be glad to assist you with this case.

Could you tell the exact model number of the HP laptop. This link will help in locating the model number: https://hp.care/2fzXWAI

Did any software changes or updates happen on your laptop?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• You may refer to this HP document to check if you're using a compatible stylus: https://hp.care/2GIb0QZ

Also, download and run the HP Support Assistant tool by following the below steps:

• Click here to download the HP Support Assistant tool.

Use the following steps to check for HP updates.

1. Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

   Figure : Updates in the My PC box

   

   The Updates window opens.

2. If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

   Figure : Updates window

   

3. To check for recent updates, click Check for updates and messages.

   HP Support Assistant connects to the HP servers and performs the following actions:

   • Downloads messages and updates

   • Gathers configuration information

   • Analyzes your computer system

   • Prepares an action list

   If HP Support Assistant finds updates, they display in the Updates available window.

   Figure : Updates available window

   

   • To postpone or delete a current update, use the following steps.

     1. Next to the message you want to postpone, click Remind me.

     2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.

   • To delete an update, click  next to the update.

   • To install the update now, click the Install now icon () next to the update.

   • To review completed and postponed actions, scroll down to the Action log section.

If the pen does not write consistently while your fist or palm is touching the screen, make sure the pen tip is 5mm or farther from the point where your hand is contacting the screen.

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂