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JohnDoe7
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Pavilion 22xi display has purple tint on left half

HP Recommended
Pavilion 22xi
Microsoft Windows 10 (64-bit)

IMG_5793.JPGIMG_5787.JPG

 

As shown in the pictures, the monitor is purple on it's left half. The second image is an up-close of the left side. Every other line of green subpixels is turned off. In addition, on every other line of blue subpixels, only half of the subpixels are on. The image it is supposed to be displaying is all white and is completely accurate in the rightmost 1-2 inches of the display. This is most likely a hardware issue, as it appears across cables, ports, and computers. Additionally, the issue appears in the OSD and "signal not found" message. It went between being normal and purple a couple of times, so it is probably not an issue with the pixels themselves. My guess would be that there is something loose inside the monitor. The error appeared during use, not after first turning the display on. There are also some occasional horizontal flickers, which are the accurate colors, as they are mostly pure white.

 

Things I have tried:

  • Different cables (DVI only)
  • Unplugging and replugging cables (both computer and monitor ends)
  • Different ports (HDMI, DVI)
  • Different computers (Both windows 10)
  • Factory reset
  • Power cycling both the monitor and computer
  • Gently shaking the monitor
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JohnDoe7,

 

Welcome to the HP Support Community!

 

You have already done all the relevant troubleshooting and it looks like a hardware issue.  I recommend you contact support and check the available service options.

 

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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