Pavilion 22xi won't wake up

[cryptogram1]

Since updating with the Fall Creator's update my Pavilion 22xi monitor won't wake from sleep. I've removed the update and it's fine now but has anyone else had this?

I did try to download a new driver but I just get an error message when installing saying that an error ocurred without saying what the error was, so I don't ever get the new driver.

[sandytechy20]

@cryptogram1

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your your HP computer does not wake up from sleep. I would like to help you resolve this issue. 

You can watch this YouTube video to fix this issue.

You can also try the below steps:

• Restart the computer.
• Enable the keyboard to wake the computer.
• Check for Windows updates.
• Check for updates from HP.
• Troubleshoot using the Windows Power troubleshooter.

Click here and refer the document to perform the above steps.

Let me know if that helps.

Cheers.

[cryptogram1]

As others have said on the forum, the problem is with W10 not W8. And one of the instructions is to move the mouse to wake up the monitor. This is my problem - it won't wake!!! So I do a hard reboot and try to instal a new driver rbut it won't instal. I've removed the recent updtae and I'm OK now, but I want to be able to allow updates.

[sandytechy20]

@cryptogram1

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers

[cryptogram1]

Have I got to pay for this help?

[sandytechy20]

@cryptogram1

Thanks for the response.

They might have multiple options to assist you on this issue.

HP technical support person will be the right person to assist you further on this issue.

Keep me posted,

Cheers.

[ormond26]

The last three Windows 10 updates have buggered up the Intel graphics driver on some HP computers - each time I've had to rollback the driver to get rid of a patterned screen which appears when the computer is wakened from "sleep mode"after the update  - this is a HP / Intel / Microsoft problem due to some incompatability between the Windows 10 updates & the Intel graphics driver and should be sorted out by HP / Intel / Microsoft without no cost to computer users - no updates = no problems so get your act into gear HP / Intel / Microsoft

[Barachiel · Accepted solution]

Hi @ormond26 ,

Thank you for responding,
It's great to have you back 😉

It looks like you were interacting with @sandytechy20 , but he is out for the day & I'll be glad to help you out, 
I'm the Barachiel & I'm at your service.

It's an issue with the windows operating system update which causes this issue. Once an update is available from Microsoft or Intel, you would be notified on the same.

Best regards,

[cryptogram1]

Thank goodness for something sensible for a change. I just lost faith with all the stuff I was being fed. I didn't want to start changing monitors, etc. It was quite obviously a software problem. I just want HP to fix it, please.

[Barachiel]

Hi @ormond26 ,

Thank you for the reply.

Since windows has updated the operating system, the other drivers for the hardware's also need's to be updated. In this case the graphics card driver is an older version,which is causing this issue, to be specific. Once we get an updated driver from the manufacturer, ( In this case, I believe it's intel ) this issue will no longer be there. 

You could check with the manufacturer of the graphics card in the system, for an updated version of the graphics driver, and that should fix it. 🙂

Thanks again for your understanding.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉