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danielincanada
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Pavilion 23xi Doesn't Turn On

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Pavilion 23xi
Microsoft Windows 10 (64-bit)

The monitor works when it has powered off for a while and then shows a blank screen in a certain of time. The power cannot be turned off until I unplug the power cord.

 

3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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@danielincanada,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the monitor work after turning it off for a while.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the monitor with a different computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver on your computer and check if it helps.

 

If you continue facing the issue, then I recommend you reset the monitor to factory setting by going to the front panel menu on the monitor.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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danielincanada
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Message 3 of 4
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I've tried both. reset the monitor and update the everything.

The problem is still there.

I have to unplug the power and wait for a day to be able to use the monitor again. How can I fix this issue?

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
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@danielincanada,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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