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03-28-2018 10:52 PM
Solved! Go to Solution.
03-29-2018 03:32 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I understand that the computer has slowed down and you have already tried reloading the Windows.
May I know where did you get the Windows OS Media from? Was it from HP?
I also see that you are unable to access the BIOS since it is locked with a Password and the Memory Test is stuck at 10%.
Your computer came with 2 Memory Modules. If you are comfortable opening the Chassis, you can run the Memory test on each Memory Modules individually to check the Hardware Functionality
Else I would request you to contact our Phone Support for further assistance.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Keep me posted if you need further assistance
Thank you 🙂
I Am An HP Employee
03-30-2018 03:26 AM
What is the model of the PC?
Updating the BIOS should be fine, as long as you follow the on-screen instructiosn. Although it's unlikely that it will fix your problem.
Diags getting stuck or displaying 'Warning' when testing memory is a known issue on certain models with a certain version of the diags (can't remember which). To fix this, you'll need to download & install an updated version (such as 188.8.131.52, which you can get here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html). Once it's installed, re-boot the pc and while the screen is black, keep tapping F2.
Back to your issue... I have'nt seen that EXACT issue before, but my guess is with so many upgrades and system restores, Windows is just confused and unstable. Personally, I would back up my data & do a clean install of Windows. You can do this one of two ways:
1. If your HP Recovery partition is still intact & working, then turn off the PC & turn it on. When you 1ST turn it on, keep tapping ESC, and from the menu hit F11 for system recovery. Follow instructions from there. There will be A LOT of updates after the OS is restored, and possibly even additional Win 10 version upgrades.
2. (My preferred method) Get a clean 8GB (or more) USB stick & download/install the Windows 10 install media from here: https://www.microsoft.com/en-au/software-download/windows10
Once you've created the stick, insert it into a USB port, turn off your PC and turn it on again. As above, keep tapping ESC then choose F9 for boot menu, choose the USB stick. Follow the instructions. Don't choose to 'upgrade' and if possible, delete all the partitions by clicking 'Advanced' when the available HDD's are displayed.
Once the Windows install completes, run windows update, and if any devices are missing drivers (check in device manager) then get them from the HP site. I recommend if you have an AMD or nVidia graphics card, get those drivers from AMD or nVidia.
Make sure to re-install the HP UEFI Diags again too.
Hope this helps. Michael.