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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Video, Display and Touch
- ProDesk 600 Win11 Display Problems
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02-05-2024 05:26 PM
I have an HP Prodesk 600 G2 MT that I upgraded to Win 11 without much problems a while ago.
With auto updates, I think my Video Driver got "updated" and now randomly Blanks my Primary screen (I have twin monitors) and occasionally both.
Device Manager says my Display Adapter is an Intel HD Graphics 530
I have tried going back to the Intel 530 driver... still blinks (Driver version 31.0.101.2125 5/24/2023)
I have re-seated all the HDMI cables.
Rebooted, many times.
Changed my Background to a simpler one (that seems to make them less frequent, but still happens)
System About
Device name IBB-HP600
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID D2EDBE95-2141-4DF7-BE8E-D2984008F7CE
Product ID 00330-80000-00000-AA552
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
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When I pull up "Driver Details" from Device Manager there are a LOT of files
Don't know if there is a way to verify/re-install them
I tried to install HP's support assistant, but it failed and just gives the spinner.
Don't know where to go from here...
02-05-2024 05:58 PM