Problem about Monitor HP 22ES

[Tahdeluffy]

Hi 

My monitor (HP 22ES) is often to turn off and turn on by itself, it shows that " VGA : Inactive "  when turn on again .

I try to test with another monitor , and it has no problem .

How sould i do ?

Thank you.

[MKazi]

@Tahdeluffy

Welcome to HP Support Forums. 🙂 

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you have an HP 22es 21.5-inch Display monitor and it turns off and on by itself. The monitor displays "VGA: Inactive" when it turns on again. Another monitor works fine when connected to the same computer. Fabulous analysis. Spectacular diagnosis of the issue by you before posting.

To assist you better, I would like to know the following information:

• When was the last time the monitor works fine?
• Did any updates or changes happen on the computer recently?
• Is the monitor connected via VGA or HDMI? Does the monitor restart using the VGA and HDMI connections?

While you respond to that, I recommend you to perform the following steps to perform a monitor self test:

• Shutdown the PC and power off the monitor.
• Disconnect the monitor cable from the PC.
• Power on only the monitor and it should display a message saying "check input video", "no input signal", etc. If this message stays up on the screen continuously without the monitor restarting then it indicates that the monitor is fine. 
• If the monitor restarts during the self test then it is a hardware issue and you may contact our HP phone support to check the available service options. HP phone support can be reached through this link: www.hp.com/contacthp 

If the monitor appears to be fine during the self test then ensure that the resolution on the computer is set to 1920 x 1080 @ 60 Hz as this is the recommended resolution for this monitor.

Also, you ma install the monitor drivers on your computer  via this link: http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75909.exe

Hope this information helps. Let me know the results. 

Good luck! 🙂