• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-05-2014 09:55 AM

HP Recommended

Hey Stavrosv52,

 

Thank you for the Screenshot. I do need you to uninstall everything from your Audio drivers in device manager. Restart the computer.  It should install the driver automatically. If not I need to know what is the audio device name.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎03-06-2014 01:28 AM

HP Recommended

Hello again,

 

Prior to uninstalling the drivers, attached please find the screenshot of what I have at this moment. I assume you want me to uninstall the "digital audio" (under Audio Inputs and Outputs) and the "high definition Audio Deviece" (under Sound, Video and Game controllers). Am I right? (Do I have to uninstall the speakers' drivers also? The speakers are working just fine)

 

Thanks for all your effort!

 

Fullscreen capture 06-Mar-14 102309 AM.jpg

Was this reply helpful? Yes No

‎03-06-2014 07:21 AM

HP Recommended

Hi Stavrosv52,

 

Uninstall anything in the Audio drivers in the device manager.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎03-06-2014 08:35 AM

HP Recommended

I just did it. Uninstalled everything and restarted. The same drivers were installed again. The speakers are OK the in-line microphone shows as "not plugged".

 

Any other ideas? Don't tell me to buy a new PC :generic:

Was this reply helpful? Yes No

‎03-06-2014 09:37 AM

HP Recommended

Hi Stavrosv52,

 

Now do the speakers and could you restart as well.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎03-06-2014 10:50 AM

HP Recommended

Already did that previously. The speakers are OK. Only the microphone has the problem.

Was this reply helpful? Yes No

‎03-06-2014 02:39 PM

HP Recommended

Hi Stavrosv52,

 

I am sorry the next step would be to reload the operating system.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎03-06-2014 03:21 PM

HP Recommended

That's OK. I won't do that just for the microphone. Too big project. Anyway, thank you very much for taking the time to deal with this issue.

Was this reply helpful? Yes No

‎03-07-2014 07:58 AM

HP Recommended

Hi Stavrosv52,

 

Was my pleasure.

 

Have a good weekend.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎11-15-2016 01:25 PM

HP Recommended

I cant seem to set any recording or audio device as defalt.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.