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- Problems displaying 4K resolution on HP V28 4K monitor

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05-18-2023 01:19 AM
Hi all,
I recently acquired a HP V28 4K monitor but the maximum resolution that I can select from the display options is 2560 x 1600. My laptop graphics card is an Intel UHD 620 which supports it and the HDMI port is 1.4b. I have the latests drivers for it but still cannot manage to set the monitor to 4K and I'm running out of ideas.
Does anybody have any suggestion?
Thank you.
Best
05-22-2023 11:40 AM
Hi @kobeb6,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are not getting 4K resolution on your HP V28 4K monitor even though the Laptop supports 4K.
I suggest that you follow the steps from this document to resolve this issue. (Click on the Word document to open the web page).
I hope this helps.
Take care and have a good day.
Gaya1239 – HP Support.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.