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HP V28 4K Monitor

Hi all,

I recently acquired a HP V28 4K monitor but the maximum resolution that I can select from the display options is 2560 x 1600. My laptop graphics card is an Intel UHD 620 which supports it and the HDMI port is 1.4b. I have the latests drivers for it but still cannot manage to set the monitor to 4K and I'm running out of ideas.

Does anybody have any suggestion?

Thank you.

Best

1 REPLY 1
HP Recommended

Hi @kobeb6, 

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

 

I see that you are not getting 4K resolution on your HP V28 4K monitor even though the Laptop supports 4K.  

 

I suggest that you follow the steps from this document to resolve this issue. (Click on the Word document to open the web page). 

 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.