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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Problems with video lag and judder

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04-03-2022 01:18 PM
I am having real problems with video lag and judder. This happens when I am using apps such as Netflix and Disney+, the sound plays absolutely fine but the video jumps and judders really badly. It is not a connection issue as I have an Ethernet Powerline kit connected directly to the back of the PC and the speeds are testing at 45mbps plus.
I have updated every driver, I have cleaned the disc, I have checked for Windows Updates, I have checked for bad sectors on the disc, all to no avail.
The issue seems to have improved a bit when I access Netflix vis Chrome, however in app the quality is shocking. PSNow is unplayable.
Really disappointing as the PC is of a decent spec and I've only had it a few weeks. It runs internet, office programmes, spotify, Teams and Zoom like an absolute dream. However if you go near anything with video or game, it falls apart unfortunately. I can sit in exactly the same spot with my Chromebook and play video with no issues whatsoever.,
If anyone has any suggestions, I'd appreciate it!
04-03-2022 04:41 PM
@Vald84 -- HP seems to have many models, with different specifications.
See: HP Pavilion 27 inch All-in-One Desktop PC 27-d1000i (1U0B2AV) | HP® Customer Support
Can you open the Windows "Task Manager" while running (slowly?) one of those games,
and switch to its "Performance" tab, to see the percent-busy for your CPU, your RAM, your disk-drive, and your Internet connection. Is there a "bottleneck" in one of these components?