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‎11-05-2019 09:24 AM

HP Recommended
Product: Prodesk 400 G4
Operating System: Microsoft Windows 10 (64-bit)

We have about a hundred HP Prodesk 400 G4 computers in our corporation. These computers are running Windows 10 ver 1809. Recently several of these units started intermittently blanking out. The solution for now is to roll back the video driver. I just wanted to know if HP has come up with a better solution.  

2 people had the same question
1 REPLY 1

‎11-06-2019 03:19 AM

HP Recommended

Hi Joseph

We have about 400 EliteDesk G2's and G3's, and are experiencing the same problem on multiple of these units.

So far it seems to only affect the units running with DisplayPort screens, and not the ones with VGA displays (which is the majority).

Like you I have rolled back the drivers and blocked the update on the hardware ID's.

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