Programme Unresponsive

[JohnR65]

I have a family tree program that is only 13 GB but it sometimes doesn't want to load or when it does load becomes unresponsive after a little while and I have to use Task Manager to shut it down. Why is this?

[Hawks_Eye · Accepted solution]

Hi @JohnR65 

Welcome to the HP Support Community!

Thanks for reaching out—and I’m really sorry to hear your family tree program is giving you a headache. 

That kind of freeze-up can be super frustrating, especially when you're just trying to explore your roots.

Let’s get you back on track with some HP-recommended steps to help stabilize the program on your OMEN by HP 25L Gaming Desktop PC GT15-2000i:

🛠️ HP-Recommended Troubleshooting Steps

Update Graphics Drivers

• Visit the HP Software & Driver Downloads page and install the latest graphics drivers specific to your model.
• Outdated or mismatched drivers can cause programs to hang or crash.

Run HP PC Hardware Diagnostics

• Use the built-in HP diagnostics tool to check for hardware issues.
• Press Ctrl + Alt + S to get your product info, then head to the HP Diagnostics page to run tests.

Check for Windows Updates

• Go to Settings > Windows Update and install any pending updates.
• Compatibility issues with older Windows builds can affect app performance.

Disable Background Apps

• Open Task Manager > Startup tab and disable unnecessary apps that launch with Windows.
• This frees up memory and CPU resources for your family tree program.

Run the Program in Compatibility Mode

• Right-click the program’s shortcut > Properties > Compatibility tab.
• Try running it in compatibility mode for an earlier version of Windows if it’s an older app.

Check Storage Health

• If your SSD or HDD is nearing capacity or has bad sectors, it could slow things down.
• Use HP’s Storage Diagnostic Tool or Windows’ built-in chkdsk command to scan for issues.

Reinstall the Program

• If all else fails, uninstall and reinstall the program to ensure clean configuration files.

I know it’s a lot to juggle, but you’re doing great by taking the initiative. If you’d like, I can walk you through any of these steps one by one. Let’s get that family tree blooming again 🌳!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[JohnR65]

HP Software & Driver Downloads doesn't work!

[Hawks_Eye]

@JohnR65 

Thanks for flagging that—when HP’s Software & Driver Downloads page doesn’t work, it can feel like hitting a wall just when you need a fix. 

Here’s what you can try to get around it:

🛠️ Quick Fixes for HP Download Issues

Use HP Support Assistant Instead

• If the website isn’t cooperating, open the HP Support Assistant app (preinstalled on most HP devices).
• It can automatically detect your model and install drivers without needing the browser.

Try a Different Browser or Clear Cache

• Some users found success switching from Chrome to Edge or Firefox.
• Clear your browser cache and cookies, then reload the page.

Directly Search for Your Product

• Go to HP’s driver page and manually enter your product name or number.
• This bypasses broken links from other pages.

Check for OS Compatibility

• If your operating system isn’t listed, HP may not offer drivers for it.
• You can try using Windows Update or generic drivers from the hardware manufacturer.

Regards,

Hawks_Eye

[JohnR65]

Seems to be working better now after using the diagnostic launchers on the HP Support page.

[Hawks_Eye]

@JohnR65 

That’s great news! Sounds like the diagnostics did their job and helped clear things up. 🎉

If the program ever acts up again or things start feeling sluggish, feel free to reach out—I can walk you through advanced steps or help you optimize performance. In the meantime, enjoy the smoother experience!

Let’s keep that momentum going. Anything else you'd like to take a look at today? 😊

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye