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indianajones111
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Solved!

Protective Film or Not?

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Envy 34-inch Curved All-in-One
Microsoft Windows 10 (64-bit)

Is it me or is there a protective film on my 34-inch monitor?  I ask so as to determine if I need to take it off or keep it on?

Sample Display Section

 

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Rainbow23
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Hi @indianajones111,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you wanted to know if you need to remove or keep the protective film on your 34-inch monitor.

 

You may remove it or keep it. If the screen is not clear then you may remove it. This film is just to protect the screen during transportation.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Rainbow23
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Hi @indianajones111,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you wanted to know if you need to remove or keep the protective film on your 34-inch monitor.

 

You may remove it or keep it. If the screen is not clear then you may remove it. This film is just to protect the screen during transportation.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

View solution in original post

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indianajones111
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Ok, I am committed to removing it.  However, I am having difficulty and this is what my progress looks like so far, as attached in the photo below.  Are you sure I can do this?  🙂

 

File Jun 29, 7 04 20 AM.jpeg

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Chimney_83
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Greetings @indianajones111,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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milenxxl
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hello, i have the same problem managed to remove the protective cover

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milenxxl
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should the protective film be removed on the screen?yesterday I got a new monitor on which corner is the slightly broken foil?

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