cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
134
Flag Post

Purple screens on two separate new monitors within week of use?

HP Recommended
HPN246v, HP24yh
macOS 10.15 Catalina

About 3 weeks ago I purchased a brand new HP24yh desktop monitor from staples. Within a week, it started displaying a purple screen upon startup or waking up from sleep mode, which started happening more and more frequently. This was using the factory provided HDMI and power chord with a Mac mini.

Once the purple screen started happening about ~25% of the time on startup, I went back to staples and exchanged it for another brand new Hp monitor, this time the HP N246v monitor (24yh was out of stock). 

I set this new one up with my own HDMI chord (one wasn't provided with this monitor) and within a day of use, I turn it on and the screen is purple again.

The purple goes away when you turn the screen off and on again, but it continues to happen with increased frequency and I am worried I will end up with a permanently purple screen. I also do not want to be getting a new computer monitor every two weeks. Is this a known issue with all HP monitors or am I missing something? Thanks.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,215 19,161 833 886
Message 2 of 2
Flag Post
HP Recommended

@chfpef

Thank you for posting on the HP Support Community.

 

To get the answer to this question, HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors. To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz. The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation