Hi , I have the same issue after upgrading to windows 10 . I have black screen. The hp logo comes up . . If I shine a torch on my screen I can see windows has loaded and can navigate with torch . How can I fix please .
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".