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harryDXB
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Message 1 of 2
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Removable screen protector or part of the monitor

HP Recommended
27mx Display monitor
macOS 10.15 Catalina

Hi there

 

I just bough a 27mx Display Monitor and have set it up successfully. However I am unsure why the screen colour and quality is a little bit distorted. I noticed what looks like a film or screen protector on the monitor. 

 

Can you confirm if this is should be removed and is only for transport?

 

IMG-3685.jpg 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@harryDXB Welcome to HP Community!

 

I understand that the monitor screen is not a clear display.

 

Do not worry. I will try to fix the issue.

 

Have you tried to connect different wall outlets?

 

Please replace the display cable and check for the issue.

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

 

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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