• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP M27f 27

Hi, I need help in how/where to get my monitor repaired. It shows a black spot after tipping over.

1 REPLY 1
HP Recommended

Similar monitors go for under $200 and I suspect a repair center may charge more.

Possibly you might be able to repair it yourself.  A tip over or fall can knock loose connectors or put the HDMI pins or cable under stress

 

sanity check:  If you connect another monitor (or tv with HDMI) to your PC does it work?  Try a different HDMI connector on monitor?

 

some help on disassembly

https://www.google.com/search?q=hp+m27f+27+teardown+youtube

 

 

With your damaged monitor connected to your PC and the PC turned on shine a flashlight on the screen and see if there is any background image of the windows login screen.  If so then the problem is the backlight

 

Does the monitor have an LED that shows power is connected?  If it is not lighting up possibly the connection was knocked loose and there is no power getting to the display board.

 

You are going to have to disassembly the system.  Depending on where you live some technical or trade schools will do repairs at no cost other than parts as their students need the experience.

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.