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HP Recommended
HP Envy 23 all in one
Microsoft Windows 10 (64-bit)

My graphics card is not displaying clear photos. (Kind of pixilated but not to the extreme). I believe this is a hardware issue. not software. My local tech guy says very complicated (i.e. expensive) to replace graphics card in the all-in-one. Is he correct? My computer is 4 plus years old so I have no interest in spending a lot of money on it.

5 REPLIES 5
HP Recommended

@DonnaGr

 

Hello;

Allow me to welcome you to the HP forums!

 

Someone may come along and correct me in this ... but basically, an All-in-One is a big tablet with an external keyboard and mouse, and like a tablet (or laptop) it uses a single motherboard with everything soldered in place.  It does not use replaceable cards like a desktop.

 

So, while you can upgrade stuff like the hard drive and/or memory, everything else is fixed in place and not consumer-replaceable.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

That's what I was afraid of... Thank you for your input. It is consistent with what my local computer guy told me.

HP Recommended

This is terrible news! I can't play games on my new all in one desktop PC even if I were to pay for an upgrade or the installation of a graphics card. I wish I had known this before I dropped $1000 on this glorified tablet.

HP Recommended

@elyasbinyahya 

You can't install a "graphics card" in an All-in-One because there is no room for that.

 

As to the graphics, these are NOT gaming PCs -- so if you bought it for that, you misred the specs.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

https://m.youtube.com/watch?v=5XoJuhbPFCE

if u can’t replace it than what’s this video

Learn how to remove and replace the graphics card for HP Pavilion All-in-One 27-qb1000, 27-xa1000, 27-xa0xxx, 27-xa0xxx CTO, 24-a100, 24-qb1000 PC. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options for your HP device are available at ...
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