Resolution Changed on TouchSmart300 PC

[KellyClark2010]

I used this solution (rollback display driver) to repair the problem caused by the 11/24/2017 Windows 10 update.  I just suffered another Windows 10 update on 12/12/2017. Once again, it jacked up my display. This time "rollback driver" is not highlighted and therefore not a selectable option. Is there another solution? I have an ATI Radeon HD 3200 installed. It appears the latest driver is version 22.19.128.0 from 07/25/2017.

[jasinak]

Feeling your pain.  Have the same problem, just posted a cry for help.  Glad to know what it was that caused the problem, as it happened as you described.  I'll keep watching here for an answer.  Feel free to check my 12-14-2017 posted questions as well.

Hope there is a solution.

[judif241]

I hve the same issue on my Touchsmart 300. I am running Windows 10 and cannot find an update to fix the resolution problem. It was fine until November, now the image is stretched and I can't find a driver to fix it.

[Barachiel · Accepted solution]

Hi @judif241 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

In the meantime, please try the steps mentioned below:

1. Go to: Device Manager
2. Click on "Display Adapters"
3. Right click on... the display adapter
4.  Click on "Properties"
5.  In the window, click on "Driver"
6. Click on "Roll Back Driver"
7. Then click on the "OK" or "Apply" button

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[judif241]

The driver  roll back procedure worked. Thank you!

[cwwmlw]

"rollback driver" is not highlighted and therefore not a selectable option

[Barachiel]

Hi @judif241 ,

Thank you for responding,
It's great to have you back 😉

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂