Resolution Fix! To everyone that had issues with screen resolution this week...

[Jake5150]

About 2 days ago, I had the same issue that several are describing after performing a Windows update: screen went temporarily black and the resolution was downgraded severly and couldn't be adjusted any higher than like 1280x720.

-The "Display Adapter" properties under the Display Settings menu showed the Microsoft Generic adapter (??)

-Device Manager showed my ATI Radeon HD 4200, but there was no driver installed

A couple of threads below mentioned trying to click the "Roll Back Driver", but this option was greyed out for me.

Here's how I fixed the problem; apparently there was an older driver stored on my hard drive:

-In Device Manager, go to Display Adapters and right click your device (in my case, ATI Radeon HD 4200)

-Click Properties, Driver, Update Driver

-Click Browse My Computer for driver software

-Search under C:\Program Files\ATI

After a few seconds of a black screen, my resolution settings were back to normal! Hope this helps.

[Trevor10]

Hi Jake,

Thanks for the tip.  Unfortunately it didn't work for me.

T

[HugoCongoLatino]

You're right, not for me, while I'm top informatics was, deveoloped in fortran, php, etc.

I tried everyting Windows 10 offers me, but compared with windows XP, that's more open. So I keep working on that best system. Only one sofwtare (Xara) needs it to make more web-funny tgings, what I don't need.

[Jusscohun]

I was able to fix this issue by rolling back the driver. Thank you for posting that fix, as I was about to give up on my machine.

[HugoCongoLatino]

And that's the difference with me, all was updated, and it didn't go black, it just "cracked" from the correct resolution and flipped to a lower one. I also was a troubleshooter in a firm, solving all kinds of problems for employees. One thing I learned is, don't blame the user. And why is it that everybody feels that Windows 10 is good, while many got it for free (from windows 7, 8)? Microsoft? Different systems, different users, the problem only persists, and I fear it deepens. I fear the updating fanatics are still making things worse. I'm happy with Windows XP, no updating! The same happens with smartphones. You're used to an app, next time it's different, update! Kill the golden goose!

[cploof]

Thanks for the help, but it is not working.  I may have messed up my computer by downloading what I thought was the original driver from AMD, but I cannot seem to get my system back to where it was.  Is there any way that HP can post the original driver they used for the ATI Radeon HD 4200 display so that the correct software can be downloaded?  Microsoft is giving HP a very bad name by screwing up so many systems that are already in service!