Resolution

[WendellG]

i judt bought this computer and the screen resolution is on the recommended setting, the screen stretches and you can not  see the settings and the other things on the left part of the screen. if i change the resolution just below it, then its find. please help me fixing it

[banhien]

@WendellG

Did you buy a monitor yourself because machine does not include a monitor:

    https://www.cnet.com/products/hp-pavilion-570-p077cb-mt-a12-9800-3-9-ghz-8-gb-2-tb-us/specs/

What is the monitor (brand, model) ? How do you connect them ?

Regards.

[WendellG]

Yes it came with the desktop

[WendellG]

Its a HP 24"

[WendellG]

bought it at Sams Club

[banhien]

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@WendellGwrote:

Its a HP 24"

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I think SAM club simpply added it to the package to make things attractive.

What is its model/product ? Please check its label at the back.

Regards.

[WendellG · Accepted solution]

Its a HP 24UH, PRODUCT#K5A38A, SERIAL# [removed].IT HAS A GREAT PIC AND THE RESOLUTION IS THE ONLY PROBLEM SO FAR. Thank you for your help

[banhien]

@WendellG

You closed your post already. What is the result now ? I did ask one questio: how do you connect them. Your monitor is a 4K monitor but your machine only has HDMI and VGA out, no more information which version of HDMI port.

    https://support.hp.com/au-en/document/c05735296

Please try to use HDMI 2.0 version cable, hope this helps. 

It may ONLY support 1920 x 1080 @60Hz max and you have to use lower resolution.

Regards.

[WendellG]

Then I closed it by mistake. This was my first posting and trying to get used to it. It uses VGA cords. One from the monitor to the tower. Then the power cord to the wall. I’m very sorry that I screwed up by closing this as I did not mean too and I certainly appreciate you helping me