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Locked

‎05-20-2025 01:48 AM

HP Recommended
Product: HP Series 5 Pro 34 inch WQHD USB-C Conferencing Monitor - 534pm
Operating System: Microsoft Windows 11

Even after updating it to the latest firmware, the monitor will not allow access to the webcam. Strangely, if I plug another webcam into my laptop (not the monitor's USB), the webcam on the monitor works (as does the second camera). Without plugging in the second camera, the application either shows blank or using the Microsoft Camera app, it reports that the camera is used by another device. When I plug in the second camera (that I am not using) the monitor works as expected. I have a previous version of the conferencing monitor at work and there are no such problems with the same laptop. This seems a unique issue with this unit.

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