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10-31-2022 10:20 PM - edited 10-31-2022 10:22 PM
I have an HP Pavilion All-in-One PC 27-d0000i (7RC38AV) that I use only for writing code ( computer booted up using windows ) and designing in Figma ( Computer shut off being used a third screen for my mac ).
Lucky me it just fell out of warranty last month, this week I started noticing that the screen is getting a temporary screen burn-in. If I am on a screen for longer than 5 minutes (due to the nature of my work and why I use this computer I'm always on a screen for hours at a time actively working) parts if not all of the screen will burn in temporarily.
By the end of the day, the borders of the screen are extremely prominent in the screen. I have never seen this on an LED screen and can't imagine why this is happening. I never leave the screen on while it's not in use. It always gets locked (screen turns off) any time I step away, the screen brightness is laughably low and most of the time in dark mode cause I dislike bright displays.
Has anyone run into this issue with this computer? Is there a fix?
It's very irritating that this $1,500 Desktop is burning in after 1 year (not to mention it's LED, LEDs don't burn in this is some super low-quality crap for 2021 production) and I have a $150 24" screen from Samsung 2 years old for my wife's computer that has almost never been turned off and is in perfect condition. My other monitor (the same Samsung as my wife) and my MacBook pro are always on when this display is on and neither is showing any signs of burn-in. Arguably the HP gets the most movement as the other 2 are there mostly to hold information.
Thank you in advanced
11-07-2022 07:46 AM
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.
I see that you are facing screen burn in issues with your HP Pavilion All-in-One PC 27-d0000i (7RC38AV).
Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link
Let me know if this works.
Take care and have a good day.
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