Screen cracked

[Edicho]

Hi there

I have a problem with my hp all in one screen. I think my kids hit it with small ball and all screen got blankand you can see it's looks cracked. How do i change the screen or where do i take it to change the screen? I livein south london and where can i take it to change the screen? And how much it will cost me please? 

Thank you.

[BeemerBiker · Accepted solution]

Check your warrantee https://support.hp.com/us-en/checkwarranty  (change country)

get phone # for service questions https://www.hp.com/us-en/contact-hp/ww-contact-us.html

can register online for service

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

for DIY Disassembly video is here https://www.youtube.com/watch?v=4BWQn_rcp6w

get part number from back of screen, Usually LG, Samsung and occasionally HP # can be found

Your location in GB might be easier to get parts from Aliexpress for LG or Samsung

the HP part number can be used at HP stores

https://partsurfer.hp.com/partsurfer/

and

https://parts.hp.com/hppartsIGSO/Default.aspx?mscssid=497D6DA694314B5C9532BF88F56FE733&cc=GB&lang=EN...

You might want to first see if the system is working by connecting to a TV set or an external monitor using an HDMI cable.  I assume there is an HDMI port out the back

post back if you need help locating a cheap replacement screen but I need a part number (LG, Samsung, HP etc)

[Sumanthb]

Hi OP, I have the same issue, did it get resolved for you ?

[Edicho]

Thank you so much Beemer It really helpful 🙏