Screen goes black on full screen video playback.

[Sampie2]

Hello all,

Since 2 months now i experience a black screen while playing full screen video. It happens on youtube, but also when playing a local video file using VLC player. The first two / three seconds are fine and then black screen. Sound keeps playing and when i press esc it goes back to window playback and its fine. When i try full screen again it goes black again after 2 seconds. 

Please help me with this issue, because i want to play video full screen on this awesome 27 inch screen.

Hope someone can help me.

Sander Nichelmann

[Riddle_Decipher]

@Sampie2 Greetings from the HP Community!

There are a few steps that should help resolve the issue:

• Choose Start > Control Panel.

• Double-click Display.

• Click the Settings tab.

• Click Advanced.

• Click the Troubleshoot tab.

• Move the Hardware Acceleration slider to None.

• Click Apply and then click OK to accept the new setting and close the dialog box

• Click OK to close the Display Properties dialog box.

• Restart Windows

If that doesn't help, update the graphics card, and the BIOS: click here to find and install the same

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Sampie2]

Hello,

I am using windows 10 and i cant follow your steps. I dont have tabs in my settings. If i search for hardware acceleraion i cant find it.  I dont have settings like the picture below.
 

I have this:


I hope you can help me with another solution.

[Riddle_Decipher]

@Sampie2 I suggest you update the BIOS, Chipset and graphics card driver using the HP website, if that doesn't work, please go ahead and create a new user account to check if that works,

If none of the above helps, I suggest you perform a system reset using the steps in this link: click here for steps.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.