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‎11-05-2023 08:56 AM

HP Recommended

My computer had an update that occurred automatically. Now the screen just remains blue with a pixel square on it. I've turned it off then back on. Sometimes it just remains blue. The mouse pointer appears but does not generate activity on the screen. 

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2 REPLIES 2

‎11-09-2023 06:31 AM

HP Recommended

Hi @93Trisha,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎11-09-2023 07:28 AM

HP Recommended

The pixel square is now gone. I ordered a graphics card hoping this will fix the problem 

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