Screen of all-in-one desktop goes black

[Alex_M53]

I have got all-in-one HP Desktop. The model is HP 23-Q0105A 23" Touch AIO.

While I'm working with this desktop, suddenly the screen goes black although s tiny power indicator at the right cornet bottom is on. When I move the mouse or press any key, the screen does not come back. The only way to have the screen back is pressing the power button and keeping it for some seconds to restrat the desktop. Then operating system is restarted and all opened files will be unsaved.

Can anyone please advise what the solution is. Is there any problem with screen or VGA or...?

[Dvortex]

Hello, @Alex_M53 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel!

I see that your HP All-in-One is restarting every other time. Appreciate all your efforts so far. I will do my best to find you a solution 🙂

Let's try to do a BIOS default on your PC. Here are the steps:
 

1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F10 once for BIOS.
4. Press F9 for BIOS defaults.
5. Press F10 to save and exit.

If the issue persists, update the graphics drivers as well. Assuming your PC is on Intel platform, run the Intel driver update tool to automatically download and update the drivers: http://intel.ly/2oVUWAu

If the machine is on AMD platform, run the AMD driver update utility from here: AMD Drivers and Support | AMD

Also, try and use the HP Support Assistant to update the drivers. HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.
 
Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Alex_M53]

Hi DVortex

Thansk for your reply. I did all steps as per your message but it didn't resove the issue. To be specific about the issue, when the PC is put on sleep mode, the screen doesn't come back after pressing any key or moving mouse. Actually it seems the PC awakes from sleep mode as I hear the noise but the screen doesn't come back. I need to restart the PC by pressing and holding on/off key.

It is noted that I updated all drivers as recommended by HP support assistant and particularly grafic card but nothing.

Can you please advise.

[Dvortex]

Hello, @Alex_M53

Appreciate your efforts!

Please try the steps listed here to try and fix the issue: http://hp.care/2nB4vkq  

If the issue persists, then I'd suggest you perform a system recovery.

System recovery is the last step to troubleshoot this issue. This option reformats the system drive (usually C:), reinstalls the original operating system and reinstalls all the original hardware drivers and software. All you save files will be lost and your computer will be formatted to the day you purchased the machine.

Go to HP PCs - How to reset your computer to factory settings (Windows 11, 10) | HP® Support and follow the steps under “Recovery when Windows 10 does not start correctly”.

Let me know how that goes!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Pernille2]

This happens frequently. Computer is not hot and can be restarted immediately but open files are lost.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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