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willeagle1
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Message 1 of 2
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Screen shows scrambled, unreadable output

HP Recommended
Screen HP Pavilion 23xi (23inch) IPS LED- Blacklit Monitor
Linux

Hi HP community,

below is a foto of my HP Pavilion 23xi screen as external monitor, which shows a totally scrambled mirror image of my Linux Mint Desktop GUI, which is not readable or usable. The external monitor was connected via HDMI cable, which was working fine with other monitors, which indicates a hardware fault of the screen. Is there any chance that this type of fault of the screen can be repaired for a reasonable amount of money (<75 Euros, New price: about 150-200Euros), or should I just give the screen to the recycling station? Any upcycling ideas (eg book stand)?

 

Best, Will

 

#Overconsumption #CircularEconomy  #RightToRepair #Upcycling

 

Product details:
https://support.hp.com/sg-en/document/c03584880

 

Mirror of Linux Mint Desktop GUI  on external screen HP  Pavilion 23xiMirror of Linux Mint Desktop GUI on external screen HP Pavilion 23xi

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@willeagle1,

 

I reviewed your post and I understand that you are facing issues with the display of the monitor.

 

Yes, it looks like a hardware issue and I recommend you contact support to check the available service options for the monitor.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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