Screen stays black

[JPB62]

Monitor Status: all inactive

[Hawks_Eye]

Hi @JPB62 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It seems like your HP Pavilion Desktop - TP01-0509ng is experiencing issues with the monitor not displaying anything. 

Here are some steps to troubleshoot and resolve the problem:

 

1. Check Cable Connections:

• Ensure the monitor is securely connected to the desktop using the correct cable (HDMI, VGA, or DisplayPort).
• Test the cable with another device to confirm it's functioning properly.

 

2. Select the Correct Input Source:

• On your monitor, use the input/source button to select the correct input (e.g., HDMI or VGA).

 

3. Test with Another Monitor:

• Connect your desktop to a different monitor or TV to determine if the issue is with the monitor or the desktop.

 

4. Update Graphics Drivers:

• Visit the HP Support website and download the latest graphics drivers for your desktop model.
• Install the drivers and restart your computer.

 

5. Reset BIOS Settings:

• Restart your desktop and press F10 repeatedly during startup to enter the BIOS/UEFI settings.
• Reset the BIOS settings to default and save the changes.

 

6. Check for Hardware Issues:

• Open the desktop case (if you're comfortable) and ensure the graphics card and RAM are securely seated.
• If your desktop has integrated graphics, ensure the monitor is connected to the correct port.

 

7. Perform a Power Reset:

• Turn off the desktop and unplug it from the power source.
• Press and hold the power button for 15 seconds to discharge residual power.
• Plug it back in and turn it on.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye