Screen went black

[SoEstel]

My desktops screen went black and I can’t get it back on. At first I could hear it come on but now it’s not making any sound but I can feel it running. HP Pavilion All-in-One - 27-a020xt CTO

[KrazyToad]

@SoEstel

Welcome to HP Community

I have gone through your Post and I understand your concerns

Please try a Power Reset.

1. Turn off the computer. Disconnect the power cord from the back of the computer.

2. With the power off and the power cord disconnected, press the Power button on the computer for 5 seconds. The power light indicator, which is on the power button or near it, might turn on briefly but then it goes off.

3. Reconnect the power cord and turn on the computer.

If the issue persists please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[SoEstel]

• I did what you said and it did not work.
• Is HP support currently open?

[praveen196]

@SoEstel

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!