• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎07-29-2025 12:51 AM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC
Operating System: Microsoft Windows 11

Hi HP Members,

 

I own an HP ELITEBOOK 840 G6, OS WIN 11 PRO (VER 24H2). Nowadays im not able to connect my second monitor display (HP W2072a) and second monitor is showing ''MONITOR GOING TO SLEEP'', I think 2nd monitor is detecting but not showing. I did checked the display cable (mine is VGA TO HDMI which was working perfectly before, i did changed the monitor too, i did driver updates, all possible troubleshooting) but still same issue. My other colleague also is having same issue with his HP Probook laptop win 11 pro. 

 

Note that one troubleshoot I did yesterday was with 1 HP laptop running OS WIN 10 PRO and with the same monitor and its working perfectly.

 

Can someone please assist me to fix this issue or if this issue is with win 11 pro only?

 

Thanks & regards,

 

SM

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.