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‎04-26-2019 01:22 PM

HP Recommended
Product: HP27f
Operating System: Microsoft Windows 10 (64-bit)

I have an HP computer and two HP monitors. I cannot get the second monitor to work. Each monitor works individually, but i can't get them both to work. I am trying to run them both off HDMI but the second monitor says HDMI inactive: check video cable and video source. It seems as though only one of my HDMI ports is working but it is a new computer so that doesn't make sense. I have tried plugging into the HDMI 1 and HDMI 2 and neither are working. 

2 people had the same question
2 REPLIES 2

‎04-26-2019 05:41 PM

HP Recommended

@NatalieT15 

 

What is your machine ? It should have a label at its back.

 

Regards.

BH
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‎04-27-2019 11:40 AM - last edited on ‎04-27-2019 03:41 PM by Retired

HP Recommended

It says [serial number removed] is that the number you need? 

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