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alex_g2
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Solved!

Second display on HDMI1

HP Recommended
550-295na
Microsoft Windows 10 (64-bit)

2 monitors, connected to HDMI1 & HDMI2 at the back of the desktop. Only the monitor connected to HDMI2 works (both monitors, both cables tried on this, no problem switching between the cables/monitors, so have ruled out faulty cable and faulty monitor).

Can't identify / detect the second monitor (whichever is connected to HDMI1).

Only 1 display adaptor, and 1 monitor listed in device manager - scan for new hardware doesn't find the second monitor.

Have tried uninstalling the devices/drivers.

Any ideas?

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The_Fossette
HP Support Agent
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@alex_g2,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a test on the HDMI port following the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 4
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HP Recommended

@alex_g2,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a test on the HDMI port following the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers

The_Fossette
I am an HP Employee

View solution in original post

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alex_g2
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Thanks, updated the BIOS and the graphics driver as suggested, and the monitor reappeared on the system.

Happily back to 2 monitors!

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
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@alex_g2,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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