Sent computer back under warranty, it was in great condition but returned broken

[TheLittleBean]

Computer wouldn't boot up. HP took my computer for repair under warranty, then reported that the screen had been damaged and we would need to pay for repair, but never gave me a quote, despite me asking every which way for a quote. No ability to ask as part of the case online, no replies to emails and Messenger support unable to help. Cannot even get a call back. Case updates said I had refused the quote - I never got a quote, so how could I have refused! I would have paid if the cost was reasonable, since they would not accept responsibility.

Computer was returned with a note that said it was diagnosed and repaired, but the LCD panel was smashed. So it is unusable. I can't even tell if it works. Still cannot get in touch with a real person to discuss. Added problem is I live in France, but my French is not good enough for a phone call in French. We did originally manage to speak to a very helpful French guy before it was sent back and he was able to talk to us in English. Now I cannot find how to speak to a person who can discuss and/or provide details of cost to repair

Any one have any ideas on how to actually speak to someone who can help?

[BeemerBiker]

your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

This link shows how to get warranty information.

Click here to read how to dispute a warranty.

Rights in the UK and let me know if there is an EU equivalent.
https://support.hp.com/gb-en/document/c03922002