Serial number not accepted anywhere to get support

[rogerkl]

I found I can only get support when entering a serial number. But when I copy and paste it from HP Diagnostics, it says invalid serial number and it won't give me any other information to contact HP. The serial number looks completely fine and similar to the example. I bought it directly from HP US. Any idea?

[Dragon-Fur]

@rogerkl 

Welcome to the HP English Community --

HP Support accepts online submissions devices still in Warranty.

If your device is no longer in Warranty -- or if the device is an accessory (not a computer or printer) - then HP Support will not accept the number.   At this writing, this limitation is true even if the serial number is correct.

If your device is still in Warranty and you cannot submit a case, let us know and we will forward a request for review.

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

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Printers

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In-Warranty Products – Case submission for Warranty Repair

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Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

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Do not be a victim.

Stay vigilant.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", or asking for help with an item not covered by the Warranty, submitting a case to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

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Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

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Question / Concern Answered, Click my Post "Accept as Solution"

[rogerkl]

HP Envy 34 ordered from directly from HP on 11/24/2023. If I check warranty status using "HP PC Hardware Diagnostics" it says 'Unknown'. When I click check status it fails to refresh. Warranty by state I believe is required to be at least 1 year so I assume it is under warranty.

[Dragon-Fur]

@rogerkl 

OK -

What we can do on our side...

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[rogerkl]

Desktop bought at HP.com less than 1 year ago is definitely under warranty as required by law. If there's a bug in the system to prevent online warranty claims, is there a phone number instead?

[Dragon-Fur]

@rogerkl 

I've bumped the request.

No, there is no public phone number.

Those of us who do not work for HP do not have any direct means of contacting HP Support on your behalf.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Sneha_01]

Hi @rogerkl 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support