Setting up 2 external monitors

[enst]

Please help! I am trying to set up 2 separate external monitors on my HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV) and can't get it to work. HP said I needed to purchase their Universal USB-C Multiport Hub, but it isn't working. When I connect my monitor using the hub, it isn't detected (I've tried VGA to HDMI and VGA to USB into the hub). My monitor only works when I connect it directly to my laptop via HDMI, but I need to also connect a 2nd external monitor, which is why I purchased the hub. 

I've connected HP several times and I cannot get an answer. Please help!! THANK YOU!!!!

[banhien]

@enst 

What is your HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)  machine on the following list (96 of them):

             https://support.hp.com/us-en/product/product-specs/hp-17.3-inch-laptop-pc-17-c0000/model/2100371458

For example:             https://support.hp.com/us-en/document/c07636991

They should have SAME ports. Your machine It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

For more connectivity, please use

                         True Universal Docking Stations

Regards.